Shipping Policy

This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays, incorrect addresses, failed deliveries, or other shipping-related issues.

By placing an order on our store, the customer acknowledges and agrees to the terms set out below.

Order Processing Time

Orders are usually processed after payment confirmation.

Processing time may vary depending on product availability, order volume, supplier processing, quality checks, holidays, or other operational factors.

Once an order has been processed, prepared, fulfilled, or shipped, changes or cancellations may no longer be possible.

Shipping Time

Estimated delivery times may vary depending on the destination country, shipping carrier, customs processing, local delivery services, holidays, weather conditions, and other circumstances outside our control.

Shipping estimates are provided for informational purposes only and are not guaranteed delivery dates.

Delays may occur during busy periods, promotional periods, holidays, customs clearance, or due to carrier-related issues.

Shipping Confirmation and Tracking

Once an order has been shipped, the customer may receive a shipping confirmation email with tracking information, if tracking is available.

Tracking updates are provided by the shipping carrier and may take several days to update after the package has been dispatched.

We are not responsible for delays, missing scans, inaccurate tracking updates, or technical issues on the carrier’s tracking system.

Customer Responsibility for Shipping Information

The customer is responsible for providing a complete, accurate, and valid shipping address at checkout.

This includes the correct:

• Full name

• Street address

• Apartment, unit, floor, or building number, if applicable

• City

• State, province, or region, if applicable

• Postal or ZIP code

• Country

• Phone number, if required for delivery

We are not responsible for delivery issues caused by incorrect, incomplete, outdated, or invalid shipping information provided by the customer.

Incorrect or Incomplete Address

If an order cannot be delivered because the customer provided an incorrect, incomplete, outdated, or invalid shipping address, the customer may be responsible for any additional costs, including:

• Return shipping fees

• Reshipping fees

• Handling fees

• Carrier fees

• Any other costs related to the failed delivery

If the package is returned to sender, we may offer reshipment at the customer’s expense, where possible.

Refunds may be refused or reduced if the failed delivery is caused by incorrect or incomplete customer information.

Failed Delivery Attempts

The customer is responsible for monitoring tracking updates and ensuring that they are available to receive the package when delivery is attempted.

If delivery fails because the customer is unavailable, refuses the package, does not respond to the carrier, or fails to collect the package from a pickup point, the customer may be responsible for any additional shipping, return, handling, or reshipping fees.

We are not responsible for packages that are returned, delayed, or lost due to failed delivery attempts caused by the customer.

Refused or Unclaimed Packages

If a package is refused by the customer, not collected, or returned due to non-claim, failed delivery, or customer inaction, any refund may be reduced by applicable shipping costs, return fees, handling fees, or other charges incurred.

Original shipping fees, if any, are non-refundable unless required by applicable law.

We reserve the right to refuse a refund if the package is not returned to us or to the relevant fulfillment center.

Shipping Delays

Delivery delays may occur for reasons outside our control, including but not limited to:

• Carrier delays

• Customs clearance

• Import inspections

• Weather conditions

• Holidays

• High shipping volume

• Incorrect or incomplete address

• Local delivery disruptions

• Supply chain delays

• Force majeure events

We are not responsible for delays caused by shipping carriers, customs authorities, local postal services, or events outside our reasonable control.

A delay in delivery does not automatically qualify the order for cancellation or refund if the order has already been processed, shipped, or is still in transit.

Customs, Duties, and Taxes

Depending on the destination country, orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for customs delays, customs fees, import restrictions, or refusal of delivery due to unpaid customs charges.

The customer is responsible for ensuring that the ordered products can be legally imported into their country.

Lost Packages

If a package appears to be lost, the customer should contact us at:

hello.servicecustomer@yahoo.com

We will review the tracking information and may assist in opening an investigation with the shipping carrier where applicable.

A package is not considered lost simply because tracking has not updated for a short period of time.

If the carrier confirms that the package was lost in transit, we may offer a replacement, store credit, or refund depending on the result of the investigation and the circumstances of the order.

We reserve the right to refuse a refund or replacement if the tracking information shows that the order was delivered to the address provided at checkout.

Delivered Packages

If tracking information confirms that an order was delivered to the shipping address provided at checkout, the order will generally be considered delivered.

We are not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery.

If the customer believes the package was not received despite a delivery confirmation, they should first check with household members, neighbors, building management, the local post office, or the shipping carrier.

We may assist the customer in reviewing the tracking information, but we cannot guarantee a refund or replacement when the carrier confirms delivery.

Split Shipments

Some orders may be shipped in multiple packages depending on product availability, supplier location, warehouse processing, or shipping method.

If an order is shipped in separate packages, each package may have its own tracking number and delivery timeframe.

Receiving one item before another does not mean the remaining items have been cancelled or lost.

Order Changes After Purchase

Customers must carefully review their order details before completing checkout.

Once an order has been placed, we cannot guarantee that changes to the shipping address, product, size, color, quantity, or other order details can be made.

If the order has already been processed, prepared, fulfilled, or shipped, changes may no longer be possible.

Shipping Restrictions

We reserve the right to refuse, cancel, or limit orders to certain locations due to shipping restrictions, carrier limitations, customs regulations, product availability, fraud risk, or operational reasons.

If an order cannot be shipped, we will contact the customer where possible and issue a refund if payment has already been captured.

Contact Information

For any shipping-related questions, delivery issues, or tracking assistance, please contact us at:

hello.servicecustomer@yahoo.com